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02-24-2021 08:33 AM
Hello, I am trying to change some settings on my OfficeJet Pro 6978 printer. I want the scanner to scan from the document feeder but it isn't doing it, so I wanted to see if there is a setting for it.
I am trying to access the settings through both the HP Smart App and the printer web address interface. In both cases, it asks for an administrator password. I never remember setting such a password, and I don't know what the default is.
I tried to reset the printer entirely, but it still asks for a password.
Can you help?
Thanks!
02-24-2021 01:15 PM
Hi,
Please go through the 'To restore the printer to the original factory defaults' within page 131 of its manual:
http://h10032.www1.hp.com/ctg/Manual/c05139126.pdf
Now reconnect the printer to the network and check for any difference.
For an Ethernet connection no further steps are needed, for a wireless connection follow the 'Connect a printer with a touchscreen control panel' section below to reconnect the printer:
https://support.hp.com/us-en/document/ish_2819263-1626554-16
Shlomi
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