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Common problems for Connectivity Issues
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Schremsk
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How to reset lost admin password for LaserJet printer.

HP Recommended
HP Color LaserJet Pro M255dw printer
Microsoft Windows 8.1 (32-bit)

I have lost the admin password for my Color LaserJet Pro M255dw printer. I am unable to reset to factory default without admin password.

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Kumar0307
HP Support Agent
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@Schremsk, Welcome to the HP Support Community!

 

I understand you are not able to make changes to the settings on the printer. We need to perform a factory reset on the printer to resolve this issue. 

  • The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
  • I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
  • In order to access your private messages, click the private message icon on the upper right corner of your HP community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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