Guidelines
We have new content about printers, Click here to check it out!
Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
HP Recommended
ENVY 6032
iOS

I just got this printer today and when I try to setup accessory in "WLAN", my phone always prompts "An unexpected error occurred. Try again".  I think this is due to the fact that I am using the student house network. And then I spent a long time in finding the printer's MAC address. After that it still prompts the same error. After a few attempts, when I try to find this device in my iphone's "WLAN", it can only be found as "DIRECT-E2-HP ENVY 6000 series" rather than "HP-setup-" which is shown in HP-Smart app. I don't know what happened and the printer still didn't connect the network. So I think I may need to restore it to factory default settings?  I don't know exactly. I really need you help!!!

1 REPLY 1
HP Recommended

I just print the wireless network test results which shows that my printer has been connected with the wireless network. But I still can not find it in my HP Smart app. What should I do now?

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.