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HP Recommended
HP ENVY 6455e All-in-One Printer

I am using HP app printing, and both of my printers are showing up in the app. Setting them up was very easy to do. However, when I am printing from an application such as Word, Adobe Acrobat, or a web browser, if I choose HP App to print, the app does not let me select which printer to use. It chooses for me and does not always choose the one I want. Is there something in the settings that will allow me to choose the desired printer?

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

@TJfromVA 

 

HP has developed a tendency to name everything "Smart".

If I don't explain this properly, apologies up front for any confusion...

 

The short answer

Yes - you can choose the printer -- and the print driver -- from within HP Smart Windows - main menu.

 

The longer answer --

Yes - you can choose the printer -- and the print driver -- including (when installed) the HP Smart Printing driver.

In turn, when using the HP Smart Printing Driver, the printer can be selected in "More Settings".

 

Example - HP Smart - Windows - Simple PDF Print

HP_Smart_Win_PDF_Print_6HP_Smart_Win_PDF_Print_6

 

Example - HP Smart - Windows - HP Smart Printing Driver - Simple PDF Print

HP_Smart_Win_Smart_Printing_PDF_4

 

Example - Word - HP Smart Printing Driver

Printer hardware can be selected in "More Settings" > Printer

HP_Smart_Win_Word_Smart-Printing_Sample_3HP_Smart_Win_Word_Smart-Printing_Sample_3

 

++++++++++++++++++++++++++++++++++++++++++++++++++++

References / Resources

 

General Example - Windows - Parts to the Printer Software - FYI only

Parts_to_Printer_Software_7Parts_to_Printer_Software_7

 

 

HP Printer Home Page - References and Resources

Learn about your Printer  - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more

Open

HP ENVY 6455e All-in-One Printer 

 

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click "Accept as Solution"

 

 

Dragon-Fur

View solution in original post

1 REPLY 1
HP Recommended

@TJfromVA 

 

HP has developed a tendency to name everything "Smart".

If I don't explain this properly, apologies up front for any confusion...

 

The short answer

Yes - you can choose the printer -- and the print driver -- from within HP Smart Windows - main menu.

 

The longer answer --

Yes - you can choose the printer -- and the print driver -- including (when installed) the HP Smart Printing driver.

In turn, when using the HP Smart Printing Driver, the printer can be selected in "More Settings".

 

Example - HP Smart - Windows - Simple PDF Print

HP_Smart_Win_PDF_Print_6HP_Smart_Win_PDF_Print_6

 

Example - HP Smart - Windows - HP Smart Printing Driver - Simple PDF Print

HP_Smart_Win_Smart_Printing_PDF_4

 

Example - Word - HP Smart Printing Driver

Printer hardware can be selected in "More Settings" > Printer

HP_Smart_Win_Word_Smart-Printing_Sample_3HP_Smart_Win_Word_Smart-Printing_Sample_3

 

++++++++++++++++++++++++++++++++++++++++++++++++++++

References / Resources

 

General Example - Windows - Parts to the Printer Software - FYI only

Parts_to_Printer_Software_7Parts_to_Printer_Software_7

 

 

HP Printer Home Page - References and Resources

Learn about your Printer  - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more

Open

HP ENVY 6455e All-in-One Printer 

 

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click "Accept as Solution"

 

 

Dragon-Fur

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