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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
HP Recommended

Hp Pro Mfp m29w

Y5s53a

1 REPLY 1
HP Recommended

Hi @Reva52,

 

Welcome to the HP Support Community. 

 

I'd be happy to help you! 

 

I understand you are trying to connect the printer to the wireless network. To assist you better,

  • Do you have a personal wireless router?

Use the WPS method to connect the printer to a wireless network. Refer to this document 

 

  • Restart the router, the printer, and the device
  • Make sure the printer and the device are connected to the same wireless network. Either 2.4 or 5GHz network.
  • If you have a dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both networks.
  • This printer supports WPA encryption, check if the router is on the same encryption method. If using WEP or WPA-PSK+FT change it to WPA-PSK

Update the printer firmware

Click here to download and install the latest printer firmware from your device.

Click here to learn different methods of updating the printer firmware.

 

Hope this helps! Let me know how it goes. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Nal_NR-Moderator
I am an HP Employee

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