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‎07-20-2022 05:26 AM - last edited on ‎08-05-2026 08:37 AM by Moderator

HP Recommended

Hello, I just bought a used Hp DeskJet 2655 and I am unable to connect it to the Wifi network. I have already tried holding both the wifi + cancel button for 5 seconds in order to get the printer to reset. Then I tried to turn it off and then on after that. I have installed the Hp app and my printer only shows up there to connect about 1/4 of the time and even then when I try to connect it I get the message saying "The Printer Could not Connect to your Wi-Fi network". I have also tried connecting it to my phone but the printer never even shows up as a possible connection through my phone. If someone could please help me that would be great I have spent 1.5 hours trying to figure this out and got nowhere...

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1 REPLY 1

‎08-01-2022 01:16 PM

HP Recommended

@gleen09

 

Welcome to the HP Support Community.

 

I'd be happy to help.

 

What's the operating system on your Computer? Is the internet on 2.4 or 5 GHz?

 

Let us know 🙂

 

Thanks!

 


 


I am an HP Employee

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