Hp DeskJet 4155e keeps showing offline. How to get back online?

[Connie19661]

Printer keeps saying it’s offline. How to get back online?

[zoey7886]

@Connie19661, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding your HP Deskjet 4155e! 

We're thrilled to have the opportunity to assist you and provide a solution.  

If your HP DeskJet 4155e printer is showing offline, try these steps to bring it back online:

Restart the Printer & Computer

• Turn off your printer, unplug it for 30 seconds, and turn it back on.
• Restart your computer.

Check the Connection

• If using Wi-Fi, ensure the printer is connected to the same network as your computer.
• If using USB, unplug and reconnect the cable securely.

Set as Default Printer

• Go to Control Panel > Devices and Printers.
• Right-click on HP DeskJet 4155e and select Set as default printer.

Fix in Windows:

Disable “Use Printer Offline” Mode

• Go to Control Panel > Devices and Printers.
• Right-click the HP DeskJet 4155e and select See what’s printing.
• Click Printer on the top menu and uncheck Use Printer Offline.

Restart Print Spooler Service

• Press Win + R, type services.msc, and press Enter.
• Scroll down to Print Spooler, right-click, and select Restart.

Reinstall Printer Drivers

• Go to HP official website and download the latest drivers for the DeskJet 4155e.
• Uninstall the existing printer from Control Panel > Devices and Printers, then reinstall using the new drivers.

Fix in macOS:

Delete and Re-add the Printer

• Go to System Settings > Printers & Scanners.
• Select your HP DeskJet 4155e, click Remove Printer, then add it again.

Reset Printing System

• Open System Settings > Printers & Scanners.
• Right-click anywhere in the printer list and select Reset Printing System.
• Re-add the printer.

If the issue persists, try HP Print and Scan Doctor (for Windows) or check for firmware updates from HP website.

Let me know if you need more help! 😊  

Take care, and have an amazing day!  

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Regards,