Hp Envy 6000 not connecting but its been connected before

[HemsbyNP]

I have had the Envy 6000 for at least 3 yrs I tried to reinstate the print anywhere to another email address as it had stopped working now I am unable to get the printer to connect to my Internet again . I've been on it for 2 days ?

[Anand_Andy]

Hi @HemsbyNP,

Welcome to the HP Support Community

I understand you are facing a connectivity issue with your Envy 6000 printer. Not to worry I will help you to get a resolution to resolve the issue.

To assist you better:

• I would like to know if the blue light on the printer is solid?
• How far is the printer from your Wi-Fi router?
• Is your router dual-band enabled i.e., both 2.4GHz and 5GHz? If yes, make sure the dual-band has different SSIDs for 2.4G and 5G networks

While you respond to that, we can try to restore the network back to defaults and connect the printer back on to your network:

Wi-Fi setup mode on the printer:

Envy 6000, 6000e, 6400e, ENVY Pro 6400, DeskJet Plus IA 6000, 6400, and Tango printers: Press and hold the Wireless button on the back of the printer for five seconds until the Status light flashes (blue or purple depending on the model). Within two hours, return to the app or software to find and add your printer and complete the setup.

Go to Restore Wi-Fi setup mode on your HP printer for additional information and button presses for more printer models.

 

Install HP Smart

• Install the HP Smart app on your computer or mobile device.
• Do the following if you are setting up the printer on a Wi-Fi network.
• Place the printer and the computer or mobile device near the Wi-Fi router.
• Turn on Wi-Fi on your computer or mobile device and connect to your network. 
• Enable Bluetooth on the computer or mobile device so that HP Smart can detect the printer during the setup.
• After installing HP Smart for iOS and Android, enable the mobile device location service and allow the app to use your location to detect the printer and offer solutions during setup.
• Download the HP Smart app from 123.hp.com (Android, Apple iOS, iPadOS), HP Smart - Microsoft Store (Windows), or HP Smart - Mac App Store (macOS).
• If you are prompted to sign in with Microsoft to use the app across devices, you can sign in or click No, thanks to continue.​
• NOTE: Disconnect from a Virtual Private Network (VPN) connection before downloading.
• If you are setting up HP Smart for the first time, you must create or sign in to an HP account to access all printer functions.
• In HP Smart, click Add Printer or the plus sign to search for the printer, and then follow the instructions to complete the setup.

You may also refer to - No Connection after Router or Wi-Fi Settings Change

Hope this helps! Keep me posted. 

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