Hp Eprint

[mlhholmes]

am unable to send emails from my smart phone (S 10+) to my printer (HP Officejet Pro 6978) using the web enabled eprint function.  have doubled checked the email address of my printer and know it is correct.  When sending an email from my laptop to my printer using the same email address and email provider (AOL), the printer receives and prints out the email just fine.  I now the email is being sent from my phone, because I can see it showing up in the Sent Folder on my laptop when logged into my email server.  I'm at a loss here.  This service has previously worked, but for some reason it no longer does.  

[Jay_G24]

Hi @mlhholmes,

I'd like to help!

If your HP ePrint job fails, confirm the network connection is functioning and check ePrint requirements.

1. Restart the printer.

2. Print a test page from a device on the same local network, and then respond to any messages that display.

3. Make sure the email subject line is filled out, your printer email address is correct, and you have less than ten compatible attachments.

   For more detailed steps, go to HP ePrint Job Does Not Print

You can print emails and attached documents or photos. Review the HP ePrint email and print job requirements for best results.

• Print text (.txt), PDF, HTML, Microsoft Word (.doc and .docx), Microsoft PowerPoint (.ppt and .pptx), Microsoft Excel (.xls and .xlsx) document file types. OpenOffice files are not supported by HP ePrint.

• Print bitmap (.bmp), graphics interchange format (.gif), joint photographic experts group (.jpg and .jpeg), portable network graphics (.png), and tagged image file format (.tiff) photo file types.

• When you print email attachments, the email body also prints.

• Attach less than 10 attachments per email print job.

• The total size of the email must be less than 10 MB, including attachments.

• Digitally signed, encrypted, or password protected documents are not supported by HP ePrint.

You may refer -  Print with HP ePrint

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

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