Hp Office JetPro 8028e off line

[Brie2024]

How do I  get computer online from offline?

[A_Gayathri]

Hi @Brie2024 ,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are facing an issue with your HP OfficeJet Pro 8028e All-in-One Printer shows as "offline" on your computer, follow these steps to bring it back online:

1. Check the Printer's Connection

• Wi-Fi Connection:
  • Ensure the printer is connected to your Wi-Fi network. Check the printer's control panel for the wireless icon or network status.
  • Reconnect to Wi-Fi if needed:
    • Go to Settings > Network Setup > Wireless Settings on the printer.
    • Select Wireless Setup Wizard and follow the prompts to reconnect.
• USB Connection: Ensure the cable is properly plugged into both the printer and computer.
• Ethernet Connection: Verify the Ethernet cable is securely connected to the printer and router.

2. Restart Devices

• Restart your printer, computer, and router.
• Power off the printer, unplug it for 1 minute, then plug it back in and turn it on.

3. Set Printer as Default

• On your computer:
  1. Open Control Panel > Devices and Printers (Windows) or System Preferences > Printers & Scanners (Mac).
  2. Right-click your printer and select Set as Default Printer (Windows) or highlight it and click Default (Mac).

4. Clear Print Queue

• On Windows:
  1. Open Control Panel > Devices and Printers.
  2. Right-click your printer and select See what’s printing.
  3. Click Printer in the menu bar and ensure Use Printer Offline is unchecked.
  4. Cancel all pending print jobs.
• On Mac:
  1. Open System Preferences > Printers & Scanners.
  2. Select your printer and click Open Print Queue.
  3. Cancel all jobs.

5. Reinstall the Printer

• Windows:
  1. Open Control Panel > Devices and Printers.
  2. Remove the printer by right-clicking and selecting Remove Device.
  3. Download and install the latest drivers from the HP Support website.
  4. Re-add the printer via Settings > Devices > Printers & Scanners > Add a printer.
• Mac:
  1. Go to System Preferences > Printers & Scanners.
  2. Highlight the printer and click the - to remove it.
  3. Re-add it by clicking the +.

6. Run the HP Print and Scan Doctor (Windows Only) HP Print and Scan Doctor

• Download the HP Print and Scan Doctor and run it to diagnose and fix connection issues automatically.

7. Check for Network Issues

• Ensure your computer and printer are on the same Wi-Fi network.
• Disable any VPNs or firewalls temporarily to see if they’re blocking the connection.

8. Update Printer Firmware Update the firmware on an HP printer

• Check the printer's control panel for updates under Settings > Printer Maintenance > Update Printer.

Refer to this document: HP printer is offline or unavailable

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!