Hp Smart not loading on Windows 10 Pro

[BalRed]

Hello, HP Smart is not loading on my laptop from last week. I have repaired, reset, Uninstalled and reinstalled the App. But I have the same issue. 

[A_Gayathri]

Hi @BalRed ,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you've already taken some troubleshooting steps, which is a good start. Let's try a few more things to see if we can resolve the issue:

• Update Windows 10: Ensure that your Windows 10 Pro is up to date. Sometimes, outdated operating systems can cause compatibility issues with apps like HP Smart.
• Update HP Smart: Make sure you have the latest version of HP Smart installed on your laptop. You can do this by visiting the Microsoft Store and checking for updates for the HP Smart app.
• Check for Driver Updates: Ensure that your printer drivers are up to date. You can do this by going to the HP website, searching for your printer model (HP ENVY 4527), and downloading the latest drivers for Windows 10. HP ENVY 4527 All-in-One Printer Software and Driver
• Run HP Print and Scan Doctor: HP provides a free tool called HP Print and Scan Doctor, which can help diagnose and resolve printing problems. You can download it from the HP website and run it to see if it identifies any issues with your printer or software.  HP Print and Scan Doctor for Windows
• Check Firewall/Antivirus Settings: Sometimes, firewall or antivirus software can block certain apps from running properly. Make sure that HP Smart is allowed through your firewall and antivirus software.
• Create a New User Account: Sometimes, user profile corruption can cause issues with apps. Try creating a new user account on your Windows 10 Pro system and see if HP Smart works fine there. If it does, then the issue might be with your user profile.
• Check Event Viewer for Errors: You can check the Event Viewer in Windows for any error messages related to HP Smart. It might give you more insight into what's causing the problem.

Refer to this document:  HP ENVY 4527 All-in-One Printer  user manual

 HP printer setup (HP Smart app)

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[BalRed]

Hello,

I have done all the steps but the issue is not resolved. Still the app is not loading. Can you please support this.

[A_Gayathri]

Hi @BalRed,

Thank you for your response, I appreciate your efforts. As the issue persists, I am sorry to hear that  This needs one-on-one interaction  I'm sending out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted for further assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!