Hp account

[Iva29]

It says that there is troubleshoot with my account and if i dont fix it soon i will not be able to print 

[Raj_05]

Hi @Iva29,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like there may be an issue with your HP account that's linked to your printer, possibly related to HP Instant Ink, subscriptions, or authentication. Here’s how you can troubleshoot.

Steps to fix the issue:

Log in to your HP Account:

• Go to HP’s login page and sign in to your HP account.
• Check if any account details (payment, address, subscription, etc.) need updating.

Check for Notifications:

• Once logged in, look for any notifications or messages regarding your printer, ink subscription, or billing.

Verify HP Instant Ink Status:

• If you’re subscribed to HP Instant Ink, ensure your subscription is active and up-to-date. Sometimes expired or unresolved payment issues can cause warnings.
• You can update payment methods if necessary.

Update Printer Firmware:

• Make sure your printer’s firmware is up to date. You can download updates from the HP support page.

Reconnect Printer to Account:

• If the issue persists, try removing the printer from your HP account and adding it back. This may help resolve connection or authentication issues.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support