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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: Printer Wi-Fi, Connectivity Issues and Offline Status..
Vagyok
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Solved!

Hp cannot find

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Hpenvy4507

Hp was working before. Now it cannot be find any device. It says ready. Signal strong. Printed out reports all good. Still no mobil no laptop or cromebook can find it. From one day to the next. Nothing changed same wifi same gadgets. Very angry now. Unplugged and back nothing.

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Echo_Lake
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@Vagyok

Thank you for posting on HP Support Community.
 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

  • With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
  • Remove USB cable, if present.
  • Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
  • Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
  • Turn on the printer and wait till warm-up period finishes and the printer is idle.

Hope this helps! Keep me posted for further assistance.
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Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
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Vagyok
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Thank you. It is working now as you said.

But can I put it back to a extension lead?  It is so annoying everything is insist on a strait plug in no extention. I just dont have so many wall sockets

Echo_Lake
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@Vagyok

Thank you for posting back. 

 

To get the answer to this question, you should never plug high power capacity appliances into power strips or extension cords. There are electronics in a printer vulnerable to a power surge.  

ECHO_LAKE
I am an HP Employee

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