Hp color laserjet mfp m182nw ADMIN PASSWORD RESET OR REMOVAL

[Willizz]

I forgot the admin password for my printer.  Can you help me reset it please.  Thanks, Amy

[Irfan_06 · Accepted solution]

Hi @Willizz,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are looking for help with resetting your Printer.

A) Please follow the steps below to perform a power drain.

1) Take out the cartridges

2) Unplug the power cord from the printer & wall.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not into a surge protector.

5) Insert the cartridges back into the printer.

Remove the cartridges > Unplug the power cord > Wait for 30 seconds > Plug the power cord back in > Insert the cartridges

B) Kindly refer to the steps on this link to restore factory defaults and let me know if that resolves the issue.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support

[Willizz]

Your instructions did not work.  I am still having the same issues and the virtual assistant gives me an error message.

[Irfan_06]

Hi @Willizz,

I am sorry to hear that the above steps did not help much but i do appreciate your efforts in performing the troubleshooting steps.

The support on the HP community is currently available within certain constraints. We are striving to enhance our assistance and broaden its scope. We appreciate your understanding and patience.

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a great day ahead!

Irwin6

HP Support

[Aubergine1]

Hi and thanks for your help. I was getting the message my printer was offline. I tried unplugging and turning off everything, modem/router computer and printer. Several times. It was connected to my network. One solution said to remove the printer from the computer then re-add it. I tried this, but I cannot add it again. It works if I try to print from my iphone.