Hp envy printer froze

[YRMS]

Turned off printer for a week. Came back and is froze. Cannot get any power. Screen on printer froze so cannot get into the screen. Have unplugged. Unplugged router and laptop. Rebooted and printer still froze. What to do?

[Jerry_57]

Hi @YRMS,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to help you.

I understand your HP Envy printer is frozen and unresponsive. Here are the steps you can take to resolve the issue:
 

Confirm Power Source:
 

• Ensure that the power cord is securely connected to the printer and the outlet.
   
• Try plugging the printer into a different outlet to verify it's not an issue with the current outlet.

Perform a Reset:
 

• Unplug the power cord from the printer and the power outlet.
   
• Wait for at least 60 seconds.
   
• Reconnect the power cord to the printer and outlet, then turn on the printer.

Check for Hardware Issues:
 

• Inspect the power cord and connections for any visible damage.
   
• Try using a different compatible power cord if available.

Attempt a Factory Reset:
 

• If the printer powers on but remains frozen, try restoring the printer settings to factory defaults.
   
• Depending on the model, this can typically be done through the control panel if accessible or as detailed in the user manual. Official HP® Support.

I hope this will help.

 

Take care and have a good day.

Jerry_57
HP Support