Hp officejet Pro 7720 doesn't print everywhere

[astrubale]

Problem:
I own an HP OfficeJet Pro 7720. The printer shows as connected to the cloud and it is correctly detected in the HP app, but it does not appear in HP Smart. Whenever I try to print through Web Services / HP ePrint, the jobs don’t start.

What I tried (unsuccessfully):

Verified that printer and devices are on the same Wi-Fi network (no guest or mixed bands).

Updated both the printer firmware and the HP Smart app.

Tested local printing directly from my PC: it works fine.

Removed and re-added the printer, trying both cloud and local connection.

Tried printing via HP ePrint email address, but it doesn’t work.

Disabled Web Services, rebooted the printer, re-enabled them, and tried again.

Result:
Local printing works perfectly, but cloud printing (HP ePrint / Web Services print everywhere) still does not start. The printer does not appear in HP Smart, only in the HP app, and cloud jobs are not processed.

Print everywhere is allowed into the app

[Dragon-Fur]

@astrubale 

Welcome to the HP Community --

ePrint has always been "Use it when it works".

For years, there has been no actual support -- the ePrint service was free and was generally stable.  On the occasions when the ePrint service was interrupted, that service would be restored within hours or perhaps days or a little longer.

I've seen instances within the last several months that describe ePrint as not working. 

One agent described the ePrint service as being in its "sunset".

Not a colleague so I could not ask -- I interpret the agent's remarks to mean that ePrint is finally being discontinued - and, in fact, might have been discontinued.   ?

What to do?

Will ePrint work again?

Unknown.

If not tried, perhaps Restart your router

What else?

I will mark this thread to the attention of our moderator team.

Should there be an agent response, look for a message here before the agent uses other methods to contact you.

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Notes / Details

There is not a same-like ePrint replacement for standard printers.

Print Anywhere is now offered as a premium service on eligible HP+ printers when the HP+ service contract is enabled .

AND

Print Anywhere is also available on select non-HP+ printer models.

Print Anywhere is different from ePrint in the way the service is managed --

Print Anywhere is accessed through the HP Smart application (HP App where HP Smart has been replaced).

Your printer, an older model, is not eligible for HP+ nor is the printer in the list of non-HP+ printers that support Print Anywhere.

Where supported by model and enabled, HP Smart (Windows) will include Print Anywhere in Printer Settings.

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Message Content References

Technology Tips - Video Gallery from our HP Expert greenturtle

 Technology Tips– YouTube Video Help for Printers

HP OfficeJet Pro 7720 Wide Format All-in-One Printer

Connectivity (facet)

Apple AirPrint™; Google Cloud Print™; HP ePrint; Mopria™; Wireless direct printing

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Premium Print and Scan Services

 Read >>> About HP Smart Advance for HP printers

 File Includes links to reading materials

 Description:  HP Smart Advance enhances the HP app experience by including additional features and tools, such as Advanced Scan, Advanced Shortcuts, and Print Anywhere. HP app settings and features vary by device, printer model, and country/region.

HP Smart Advance features

HP Smart Advance includes the following enhanced features and tools:

• Advanced Scan includes automated scan quality features, Advance Presets, and conversion tools to work with text from images. For more information, go to Using advanced scanning features (HP App).   Once opened -- Read the FAQ – Includes Which non-HP+ printers are eligible for Print Anywhere?
• Advanced Shortcuts includes Save as Searchable PDF / Editable PDF Files, Text Files and Smart File Name settings. For more information, go to Use HP Smart app Shortcuts.
• Print Anywhere allows you to send a print job to your printer from anywhere. For more information, go to Print Anywhere with the HP App.

 Advanced Scan - Notes - Details

 HP printers - Using advanced scanning features (HP App)

 For example,

• Advanced scanning features in the HP app provide automated scan quality features, specialized scan job types (presets), and text conversion tools.
• For example, Advanced scanning features include Text Extract, Scribble, Book, Multi-Item, and ID Card.
• Document Sections
  • Save scans as searchable or editable text files
  • Scan pages from a book or magazine
  • Extract and edit text from scans
  • Scan multiple items at once
  • Scan and combine both sides of an ID card
  • Add notes or signatures to scans
  • Use the automated scan quality features

FAQ

• What is the HP Smart App and its requirements?
• What if my cloud printer is missing, offline, or unavailable in the HP Smart app?
• What do I do if the advanced scan features are missing (HP Smart app)?
• Which non-HP+ printers are eligible for HP Smart Advance?

Remote Printing

If not done, follow up by reading the appropriate FAQ section in HP Printers - Print Anywhere with the HP App

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References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open 

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 Enter the device type and model name of your HP product

OR

 Select a saved product from HP Account Dashboard

OR

HP OfficeJet Pro 7720 Wide Format All-in-One Printer series  

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