Hp smart app wont open

[ellie360]

My HP smart app wasnt working properly on my laptop which runs windows 11.  I reinstalled it but now it wont register that Im accepting the user agreeement,  It just seems to have stalled which is what it was doing before.

I have tried restarting the laptop.  It happens every time the printer is disconnected from the laptop.  I rarely use my printer so dont want it on all the time

[Dragon-Fur]

@ellie360 

Welcome to the HP Community --

---

@ellie360 wrote:

• My HP smart app wasn't working properly on my laptop which runs windows 11. 
• I reinstalled it but now it wont register that I'm accepting the user agreement, 
• It just seems to have stalled which is what it was doing before.
• I have tried restarting the laptop. 
• It happens every time the printer is disconnected from the laptop. 
• I rarely use my printer so don't want it on all the time

---

Product / Printer Model:  ?

Operating System:  ?

Software / Application:  ?

Connection Type:  ?

Content / File Type:  ?

Paper Size / Type: ?

Job type: HP Smart stalled

I do not see where you mentioned your Printer Model .

If you did, I may have missed it, or your message failed to include that information.

-- Side Bar --

Switching the printer off for any extended time prevents the printer from performing important self-maintenance.

Depending on whether you have protected the printer's network connection by assigning a manual / static IP address to the printer might also impact whether the printer can find its way onto the network the next time it is switched on.

-- What to do? --

If not done, Consider:

Assign the printer its own manual / static IP address -- Create the assignment on both the printer's IPv4 and the router that controls your network.

Consider leaving the printer switched ON -- it will sleep but be able to wake for maintenance. 

 Personal choice -- we do not judge.

Next,

If you have not tried it,  Consider

Reset the HP Smart Application

The Reset action removes the printer's data from your Windows account.

If the Reset is not effective by itself, next add the uninstall / reinstall.

================== =====================

- Printer Application - HP Smart – Windows –

Check / Reset HP Smart

Check / Reset HP App

NOTES – Skipping Steps

• If you skip one or more steps and nothing works, consider going back and adding any missed checkpoints.
• Ignore anything not relevant, unwanted, disliked.

Start

===================================

Windows - High Contrast / Dark Mode

• If you are running High Contrast or “Dark Mode” and one or more apps will not open at all, try switching to None (for contrast) or “Light” for mode. 
• After the application opens, set up the printer –
• Later, if you wish to do so, try setting the mode back to your preferred setting.

References - Windows 11

Settings > Personalization > Colors > Choose your mode = Light

Scroll down

Related settings

Select Contrast Themes > None

===================================

Windows – Updates

 Check / Run Windows Updates > Install any pending updates.

If any updates are installed, consider Restarting the computer.

===================================

Remove HP App / HP Smart from Startup

Open the Task Manager

Press Ctrl + Shift + Esc

OR

Right-Click Windows Start > Task Manager

Select Startup apps

If HP Smart / HP App is in the list, remove or Disable

===================================

Restart Everything

Restart computer, printer, and the router that controls you network.

Can’t stand it?  Consider:  Restart computer(s) and printer.

===================================

Open and Check HP Smart

Stop if everything is now working.

=================================== 

Courtesy of an answer provided by HP Agent Hawks_Eye

Sign Out and Back In

• Open the HP App.
• Sign out of your HP account.
• Close the app completely.
• Reopen and sign back in. This refreshes account sync and can stop repeated pop-ups.

Clear Background Processes

• In Task Manager, check for any “HP App” or “HP Smart” background tasks still running.
• End those tasks, then relaunch the app cleanly.

===================================

Windows - Reset HP Smart Application

This action removes the app data without uninstalling the application.

Settings > Apps > Installed Apps

Search / Find HP Smart in the apps list

Open Advanced options > Reset the app

Restart the computer and log in

Open HP Smart > Sign in > Add Printer(s)

What if?

If the app Reset does not work by itself,

then

Uninstall the HP Smart App and start over.

Restart the computer and log in

“Get” a new copy of HP Smart / HP App:

 Microsoft Store or 123.hp.com - Printer setup from the HP® Official site

Open HP Smart / HP App > Sign in > Add Printer(s)

Reference

Uninstall HP printer software and drivers / HP Smart

===================================

Message Content References

-- Take advantage of the extensive HP Video collection --

                                            ↓↓↓↓↓↓↓

Technology Tips - Video Gallery from our HP Expert greenturtle

 Technology Tips– YouTube Video Help for Printers

 HP Support Official Channel – HP Support Video Gallery

=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=

References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

Thank you for participating in the HP Community --

Real people who own, use, and support HP devices.

Click Yes to say Thank You !

Question / Concern Answered, Click my Post "Accept as Solution"