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‎10-05-2022 02:14 PM

HP Recommended
Product: HP Smart Tank 530 Wireless All-in-One
Operating System: Microsoft Windows 10 (64-bit)

wireless on my printer suddenly stopped working .. on setup menu there is no "wireless setup wizard" no " network" .. and from the software of the printer in my lap these options are there but with the notice"this option disabled by the administrator" while I am the admin and this is a personal printer!!

Category:
1 person had the same question
1 REPLY 1

‎10-08-2022 02:11 AM

HP Recommended

Hi @a_arab,

 

Welcome to the HP Support Community. I'd be happy to assist you!

 

I understand that you are unable to connect to the network.

 

To provide you with an accurate solution, I'll need a few more details:


Do you get an error message when trying to connect to the Wi-Fi?
Are you connecting the printer to a 2.4Ghz network or a 5Ghz network?

 

Is it a private (Home network) or a public Wi-Fi connection? Wi-Fi direct? Or Hotspot?
What device are you using the printer with a Windows computer, Mac, Android, or iPhone?


How is the printer connected to USB or Wireless? 
What is the status of the wireless light on the printer, steady or blinking?
Have you done any changes to your router network or software?

Meanwhile, follow the instructions from this document here

 

Hope this helps! Keep me posted for further assistance.


Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Nal_NR-Moderator
I am an HP Employee

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