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‎10-30-2024 10:27 AM

HP Recommended

Hp office jet pro 8025E wireless printer just stopped printing

Category:
1 REPLY 1

‎10-31-2024 03:49 PM

HP Recommended

Hi @Kg754 

 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

 

If your HP OfficeJet Pro 8025E wireless printer has stopped printing, here are some troubleshooting steps you can follow:

1. Check Printer Status:

  • Make sure the printer is powered on and that there are no error messages on the display.

2. Restart Devices:

  • Restart both your printer and the computer or device you’re trying to print from. This can often resolve connectivity issues.

3. Check Wireless Connection:

  • Ensure that the printer is connected to the same Wi-Fi network as your computer or mobile device.
  • On the printer's control panel, navigate to Settings > Network to verify the connection.

4. Run HP Print and Scan Doctor:

  • Download and run the HP Print and Scan Doctor tool. This tool can help diagnose and fix many printing issues.

5. Check Printer Queue:

  • On your computer, go to Devices and Printers.
  • Right-click on your printer and select See what's printing. If there are any stalled print jobs, right-click and cancel them.

6. Update or Reinstall Drivers:

  • Ensure your printer drivers are up to date. You can download the latest drivers from the HP support website.
  • Alternatively, you can uninstall the printer and then reinstall it.

7. Reset Network Settings:

  • If you suspect network issues, you can reset the printer’s network settings:
    • On the printer, go to Settings > Network > Restore Network Settings. Then reconnect to your Wi-Fi network.

8. Check Firewall/Security Software:

  • Sometimes, security software can block communication with the printer. Temporarily disable any firewall or antivirus software to see if that resolves the issue.

9. Print a Network Configuration Page:

  • Print a network configuration page from the printer settings to check its network status and IP address.

 

I hope this helps.

 

Take care and have a good day.

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

 

Rachel571

HP Support

 

.
Sneha_01- HP support
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