Hp5107 internet issues

[12345martin]

Hp 5107 , 

When I try to connect to internet it ,shuts down the printer (all control lights flashing) and needs resetting.

I can connect to my WiFi (internet turned off )but once it connects to the internet  it fails (all lights  blinking)after about 10 secs .

Really have no idea how to fix this 😕.

Printer working if I don't connect .!

Martin 

[Garp_senchau]

@12345martin, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

Restart the Printer

1. Turn off the printer.
2. Unplug the power cord from the back of the printer.
3. Press and hold the power button for 30 seconds.
4. Plug the power cord back in.
5. Turn on the printer.

Run HP Print and Scan Doctor (Windows only):

• Download and run the HP Print and Scan Doctor tool. Follow the prompts to diagnose and fix common printing issues.

Update Printer Firmware (Update the firmware on an HP printer | HP® Support)

• Go to the HP Customer Support - Software and Driver Downloads page. Enter your printer model number and search for the latest firmware update. Follow the instructions to download and install the firmware update.

Also, you may refer to this guide: HP Smart Tank Printers - Blinking lights and error codes | HP® Support

I hope these steps help resolve the issue

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Regards,

[12345martin · Accepted solution]

Thanks for the answer. It sorted out the problem .no driver found when I looked. Uploaded driver and it's  fine ... thanks 👍