HpDesktop 2755e

[Antik2]

I’m not able to connect my devices whether Iphone or Mac air book to printer HpDesktop 2755e though it shows WiFi is connected. What shall I do ?

[Kuroi_Kenshi · Accepted solution]

Hi @Antik2,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Check Printer Connection:

• Verify that the printer is properly connected to the Wi-Fi network.
  • Print a Wireless Test Report or a Network Configuration Report to confirm the connection.
    • Press the Information button on your printer to print the report.

Restart Devices:

• Restart your printer, router, iPhone, and MacBook Air.
  • Turn off the printer and unplug it from the power source.
  • Restart your router by disconnecting the power cord for 15 seconds and reconnecting it.
  • Turn off and restart your iPhone and MacBook Air.

Ensure All Devices Are on the Same Network:

• Make sure your iPhone, MacBook Air, and HP DeskJet 2755e are all connected to the same Wi-Fi network.
  • Check their Wi-Fi settings to confirm they are on the same network.

Update Printer Firmware:

• Ensure the printer firmware is updated to the latest version.
  • Go to HP Support and look for firmware updates for the HP DeskJet 2755e.

Re-install Printer Software on MacBook Air:

Uninstall any previously installed printer software.

• Go to System Preferences > Printers & Scanners and remove the HP DeskJet 2755e.
• Go to Applications > HP and run the HP Uninstaller.

Download and install the latest printer software from HP Support.

Install HP Smart App:

On your iPhone:

• Install the HP Smart app from the App Store.

On your MacBook Air:

• Install the HP Smart app from the Mac App Store.

Add Printer to HP Smart App:

• Open the HP Smart app on your iPhone and MacBook Air.
• Follow the instructions to add your HP DeskJet 2755e to the app.
  • Ensure Bluetooth is enabled on your devices to help find the printer.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,

[Antik2]

Yes, it worked and allowed me to update the software as well. Thank you for all your support. I appreciate all your efforts in explaining it step by step to make it easier for me to follow through.