I button and down arrow button on. Nothing else

[Rwilson79]

I have HP deskjet 4155e. The i button is and down button is on. Nothing else is working

[Kuroi_Kenshi]

Hi @Rwilson79,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Power Cycle the Printer:

• Turn off the printer and unplug it from the power source.
• Wait for about a minute.
• Plug the printer back in and turn it on.

Check for Error Messages:

• Ensure there are no paper jams or obstructions in the printer.
• Open the paper tray and check for any paper jams or misalignment of paper.

Clear the Print Queue:

• Cancel all print jobs from your device's print queue to clear any blockages.
• On Windows, go to Settings > Devices > Printers & Scanners, select your printer, and cancel all documents.

Check for Cartridge Issues:

• Open the cartridge access door and ensure the cartridges are seated properly.
• If the cartridges are low on ink or not installed correctly, it might cause the printer to halt operations.

Use HP Print and Scan Doctor (For Windows Users):

• Download and run the HP Print and Scan Doctor utility from the HP Support website.
• Follow the instructions to diagnose and fix any issues found.

Reset the Printer:

• Press and hold the Power button for a few seconds.
• Release the button and check if the issue persists.

Firmware Update:

• Check for a firmware update through the HP Smart app or the HP website, as updating firmware can solve existing bugs.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,