I can not connect my printer. It was connected when I first set it up but not now.

[Donna258]

i cannot connect to the web for my printer. I  am on ink save and it says it cannot read ink levels so I am not receiving ink. which is about to be empty soon.  thank you

[Kuroi_Kenshi]

Hi @Donna258,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer's connectivity!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Check Network Settings

• Ensure your printer is connected to the correct Wi-Fi network.
• Verify that your Wi-Fi network is working and other devices can connect to it.

Restart Printer and Router

• Turn off your printer and router.
• Wait for about 60 seconds before turning them back on.
• Allow both devices to fully restart before trying to reconnect the printer to the network.

Use HP Smart App

• Download and install the HP Smart App on your computer or mobile device from the HP Smart App download page.
• Open the HP Smart App and follow the on-screen instructions to connect the printer to your network.

Printer Network Setup

• Via Printer Control Panel:
  • Touch the Wireless icon on the printer control panel.
  • Go to Settings and follow the prompts to connect to your Wi-Fi network.
• Using WPS:
  • Press the WPS button on your router.
  • Within two minutes, press and hold the Wireless button on the printer until the wireless light starts blinking.

Check HP Instant Ink Enrollment

• Ensure your printer is properly enrolled in the HP Instant Ink program.
• Verify your enrollment status on the HP Instant Ink website.

Update Printer Firmware

• Ensure your printer firmware is up-to-date:
  • Go to the HP support page for your printer model.
  • Search for firmware updates and follow the provided instructions to update the printer's firmware.

Check Ink Cartridges

• Remove and reinsert the ink cartridges to ensure they are properly seated.
• Check for any error messages on the printer display regarding the ink cartridges.

Use HP Print and Scan Doctor

• Download and run the HP Print and Scan Doctor.
• Use this tool to troubleshoot connectivity and ink-related issues.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,

[Kuroi_Kenshi]

Hi @Donna258,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer's connectivity!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Check Network Settings

• Ensure your printer is connected to the correct Wi-Fi network.
• Verify that your Wi-Fi network is working and other devices can connect to it.

Restart Printer and Router

• Turn off your printer and router.
• Wait for about 60 seconds before turning them back on.
• Allow both devices to fully restart before trying to reconnect the printer to the network.

Use HP Smart App

• Download and install the HP Smart App on your computer or mobile device from the HP Smart App download page.
• Open the HP Smart App and follow the on-screen instructions to connect the printer to your network.

Printer Network Setup

• Via Printer Control Panel:
  • Touch the Wireless icon on the printer control panel.
  • Go to Settings and follow the prompts to connect to your Wi-Fi network.
• Using WPS:
  • Press the WPS button on your router.
  • Within two minutes, press and hold the Wireless button on the printer until the wireless light starts blinking.

Check HP Instant Ink Enrollment

• Ensure your printer is properly enrolled in the HP Instant Ink program.
• Verify your enrollment status on the HP Instant Ink website.

Update Printer Firmware

Kindly refer to this link to update your printer firmware.

Check Ink Cartridges

• Remove and reinsert the ink cartridges to ensure they are properly seated.
• Check for any error messages on the printer display regarding the ink cartridges.

Use HP Print and Scan Doctor

• Download and run the HP Print and Scan Doctor.
• Use this tool to troubleshoot connectivity and ink-related issues.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,