I can not print wirelessly and both the computer and printer claim to be connected to the network.

[ststevens6]

I have an HP Officejet Pro 8600 that is connected to the my home network and so it my laptop (Windows 11) and they will not speak to each other to print. 

[Nal_NR]

Hi @ststevens6,

Welcome to the HP Support Community. 

I'd be happy to help you! 

To resolve the issue where your HP Officejet Pro 8600 is not communicating with your Windows 11 laptop, follow these steps:

1. Check Network Connection

Ensure Both Devices are on the Same Network:

• Verify that both your printer and your laptop are connected to the same Wi-Fi network as 2.4GHZ only. .

Print Network Configuration Page:

• On your printer’s control panel, navigate to Setup > Network > Print Network Configuration Page.
• Check the IP address of your printer.

2. Restart Devices

Restart Printer:

• Turn off your printer, wait for 30 seconds, and then turn it back on.

Restart Router:

• Unplug your router, wait for 30 seconds, and then plug it back in.

Restart Laptop:

• Restart your laptop to ensure a fresh connection to the network.

3. Re-add the Printer on Windows 11

Remove Existing Printer:

• Go to Settings > Bluetooth & devices > Printers & scanners.
• Select your HP Officejet Pro 8600 and choose Remove.

Add Printer:

• Click on Add a printer or scanner.
• Wait for Windows to detect your printer. Select your printer when it appears and follow the on-screen instructions to add it.

4. Install the Latest Drivers and Software

Download Latest Drivers:

• Visit the HP Support website.
• Search for your HP Officejet Pro 8600 and download the latest drivers and software for Windows 11.

Install Drivers:

• Run the downloaded file and follow the on-screen instructions to install the drivers and software.

Kindly check the next set of steps in the next post. 

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[Nal_NR]

Hi @ststevens6,

Please find the next set of steps below. 

5. Check Printer Settings

Set Printer as Default:

• Go to Settings > Bluetooth & devices > Printers & scanners.
• Select your HP Officejet Pro 8600 and click on Manage.
• Click Set as default.

Check Printer Status:

• Ensure the printer status is Online and there are no error messages.

6. Update Windows 11

1. Check for Updates:
   • Go to Settings > Windows Update.
   • Click Check for updates and install any available updates.

7. Disable Firewall and Antivirus Temporarily

Disable Firewall:

• Go to Settings > Privacy & security > Windows Security > Firewall & network protection.
• Temporarily disable the firewall to check if it’s blocking the connection.

Disable Antivirus:

• Temporarily disable any third-party antivirus software to see if it’s causing the issue.

8. Run Printer Troubleshooter

1. Open Troubleshooter:
   • Go to Settings > System > Troubleshoot > Other troubleshooters.
   • Find Printer and click Run.

9. Assign a Static IP Address to the Printer

Access Router Settings:

• Log into your router’s settings (typically via a web browser).

Assign Static IP:

• Assign a static IP address to your printer based on its MAC address.

10. Check Printer Sharing Settings

1. Enable Printer Sharing:
   • Go to Settings > Bluetooth & devices > Printers & scanners.
   • Select your printer, click on Manage, then Printer properties.
   • Go to the Sharing tab and make sure Share this printer is checked.

By following these steps, you should be able to resolve the connectivity issue between your HP Officejet Pro 8600 and your Windows 11 laptop. If the issue persists, consider contacting HP PhoneSupport for further assistance.

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.