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‎01-24-2023 07:57 AM - last edited on ‎01-24-2023 09:56 AM by Retired

HP Recommended
Product: HP OfficeJet Pro 8710 All-in-One Printer

HP Office Jet Pro 8710

Serial Number - [Personal Information Removed]

I was able to scan yesterday.  Not scanning today.  I can print.

Category:
1 REPLY 1

‎01-24-2023 08:25 AM

HP Recommended

@Tijerina 

 

Welcome to the HP Community Forum.

 

@Tijerina wrote:

Subject:  I can print, not able to scan.

Product:   HP OfficeJet Pro 8710 All-in-One Printer series 

Operating System:  Unknown

Software / Application:  Unknown

Connection Type:  Unknown


HP Office Jet Pro 8710

Serial Number - <content removed>

I was able to scan yesterday.  Not scanning today.  I can print.

 

Unsurprisingly, that's how many things stop working.

OK one day, next day = broke

Unfortunately, by itself, your comments tell us nothing else about the situation.

 

A bit of information would help -

For example,

  • Operating System / version
  • The software / application used to open, view, configure, and submit the job to the printer.
  • The connection type (printer to network)

 

and

Have you completed the following --

  • Restart Everything, including the router that controls your network
  • Uninstall printer software / Restart / Reinstall printer software
  • Reset / Reinstall the HP Smart application

 

References / Resources

 

Printer Specifications for HP OfficeJet Pro 8700 Printers

 

==============================================

HP Printer Home Page - References and Resources

Learn about your Printer  - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more

Open

  HP OfficeJet Pro 8710 All-in-One Printer series 

 

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click "Accept as Solution"

 

 

Dragon-Fur

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