I can't connect my computer/printer

[kgenco]

I have been able to use my printer before and did not have any issues. 

It's a HP DeskJet 2652

[Sneha_01]

Hi @kgenco,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If you’re having trouble connecting your HP DeskJet 2652 printer to your computer, here are several troubleshooting steps to help you resolve the issue:

1. Check Basic Connections

• Power Check: Ensure the printer is turned on and properly plugged into a working power outlet.
• Cables: If using a USB connection, make sure the USB cable is securely connected to both the printer and your computer. Try a different USB port on your computer.

2. Restart Devices

• Restart Printer: Turn off the printer, wait for 30 seconds, and then turn it back on.
• Restart Computer: Restart your computer to refresh connections and settings.

3. Reconnect Printer

• USB Connection:
  • Disconnect and then reconnect the USB cable.
  • Try using a different USB cable if available.
• Wireless Connection:
  • Ensure that both your printer and computer are connected to the same Wi-Fi network.
  • Reconnect your printer to the Wi-Fi network if needed. On the printer’s control panel, go to Setup > Network Setup > Wireless Setup Wizard and follow the instructions.

4. Update or Reinstall Printer Drivers

Download Drivers:

• Visit the HP Support website and search for the HP DeskJet 2652. Download the latest drivers for your operating system.

Install Drivers:

• Run the downloaded file and follow the on-screen instructions to install or update the printer drivers.

Reinstall Printer:

• Windows: Go to Control Panel > Devices and Printers, right-click on your printer, and select Remove device. Reinstall the printer by following the on-screen instructions to add a new printer.
• macOS: Go to System Preferences > Printers & Scanners, select your printer, and click the minus (-) button to remove it. Then click the plus (+) button to add it back.

5. Use HP Smart App

Download HP Smart:

• For Windows, download it from the Microsoft Store.
• For macOS, download it from the Mac App Store.

Set Up Printer:

• Open the HP Smart app and follow the prompts to add your printer and complete the setup.

6. Check Printer Status

• Printer Status:
  • Go to Control Panel > Devices and Printers (Windows) or System Preferences > Printers & Scanners (macOS) to check if the printer is listed and set as the default printer.
  • If there are any error messages, follow the on-screen instructions to resolve them.

7. Reset Printer Settings

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support

[Renay_77]

it tells me there is an issue with drivers on my HP 2652 deskjet. When I try to install drivers it tells me that my printer is expired.