I can't link my 6970 printer, though it works with MSWord.

[GreenFuture]

I've had two of these printers in the past with no problems. I now have a new 6970 and it will only print from MS Word, nothing else. I've followed lot's of directions to no avail. The set-up software says it can't find the printer. And HP will not give me a phone # to call!!!!

[Betty0610]

@GreenFuture

Welcome to the HP Support Community.

Let's update the firmware: https://support.hp.com/in-en/document/c04675142

Check for any software updates on MAC Click the Apple icon > About This Mac > Software Update and install any available update.

To isolate the issue, please perform a ping test and share the results- 

1. Obtain the IP address of the printer by clicking on the Wireless icon on the printer 

2. On the MAC Go to Spotlight > search for Network utility > select Ping tab > enter the IP address of the printer in the box 

3. Check the second box that says Send only > 10 pings 

4. Click on ping > Check the results at the end if any packets are lost. 

Note: There should be 0% packet loss 

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[GreenFuture]

I'm not ready to upgrade to the Catalina operating system. The identical printers I used before purchasing this one worked fine with Mojave. 

Can we skip the entire operating system upgrade?

[Kumar0307]

@GreenFuture

Kindly perform the steps mentioned in the previous post and let me know the results.

Keep me posted.