I cannot get my printer to print a document from my mobile phone. It says "this printer is not avail

[RussellWingfiel]

I cannot get my printer to print a document from my mobile phone. It says "this printer is not available.

[Raj2111]

Hi @RussellWingfiel 

Welcome to the HP support community.
 

I understand you're experiencing an issue with your HP device, and I apologize for any inconvenience this may have caused. I'm here to help you today.
 

Request you try below steps:

Uninstall the HP smart app from any one of the devices.

Note: If there are additional printers listed on the HP smart app, they will be deleted)

Restore network settings to default settings - Press and hold the Wireless button and the Cancel button from the printer control panel together for 5 seconds and release it. This would erase the old network from the printer and would put the printer in setup mode.

Post that, re-download the HP smart app on your phone, open the app, and click on add printer on top. Select your printer and follow the on-screen instructions to get your printer connected to the network.

Once successfully connected, the wireless light would turn solid blue.

Please let me know, if you come across any concerns, I will assist you further and will have that sorted as well.

Refer to these links :

HP printer is offline or unavailable

Troubleshoot a Wi-Fi connection to an HP printer

I hope this helps! Keep me posted.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.
 

-Regards
Raj-HP Support