I cannot print a basic PDF

[idk21]

This printer is very frustrating.  I cannot print anything, it worked great for about 2 weeks.  Now it disconnects from my wifi all the time and I have to re-set everything.  I had to uninstall and re-install everything last week to get it to print something and now, I am trying to print a basic pdf document from a website and it will not work.

The only way I can get it to work is open the file,  download it, save it, and print from HPSmart app.  I have like 10 documents to print for a training course and I do not want to to save them all to my computer, I just want to print them.

I am working with an HP computer using windows (but I don't know which version)

[Jay_G24]

Hi @idk21,

I'd like to help!

To assist better -

1. What device are you using the printer with, a Windows computer, Mac, Android or an iPhone?
2. Is your printer connected to a home network or public network?

Keep me posted. 

And, Welcome to the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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[idk21]

It is a HP windows computer running windows 10.  The printer is connected to a home network

[Jay_G24]

Try the below suggestions-

 Use HP Print and Scan Doctor to check connectivity

Download a special version of HP Print and Scan Doctor specifically created to help with printer offline conditions.

1. Download HP Print and Scan Doctor.
2. Run HPPSdr.exe from the download location on your computer.
3. Once HP Print and Scan Doctor opens, click Start, and then select your printer.
   • If your printer in not in the list, turn it off and on, and then click Retry.
   • If there is a connection problem, follow the instructions in HP Print and Scan Doctor.
4. If a screen prompts you to turn on printer updates, click Yes.
5. If a screen prompts you to make your printer the default printer, click Yes.

Set a manual IP-

To set a manual IP and try the steps below -

--->Touch on the wifi icon ((i)) on the printer, and take down the IP address 

--->Open a web browser (ex Chrome or Mozilla) and type in the printer's IP

--->then go to network ---> general ---> network protocols ---> select IPV4 only-->apply 

--->go to wireless ---> wireless 802.11---> select manual ip ---> apply

--->Enter 8.8.8.8 for the first DNS and 8.8.4.4 for the second DNS.  

--->then go to settings on the main ews page --> power management ---> select sleep mode to max 15min

 Connect the printer to TCP/IP port

 --->Touch on the wifi icon ((i)) on the printer, and take down the IP address 

a. Click Start/Devices and Printers.  Right-click on your HP Printer.  Select Printer Properties.  Select the Ports tab at the top.

b.    Select Add Port.  Select Standard TCP/IP Port.  Select New Port.

c.    Follow the Add Port Wizard.  Under Printer Name or IP Address, .  Example:  192.168.1.15.  The IP address will be copied under Port Name.  

d.    Select Next and Finish the Wizard.

Hope this helps! Keep me posted.