I changed internet service and now I can't get my printer back on the network

[Kel66]

I changer my internet provider and can not get my printer back onto the network

[Nal_NR]

Hi @Kel66,

Welcome to the HP Support Community. 

I understand that you are facing connectivity issues. I’d like to help!

To provide you with an accurate solution, I'll need a few more details:

Make sure, your printer and your device are on the same network as 2.4GHZ only. 

We recommended you use the HP Smart app to reconnect your printer.

You need the network name and network password to reconfigure the printer. If you don't know them follow these instructions.

1. Make sure the printer is near the Wi-Fi router, paper is loaded in the main tray, and that it is turned on.
2. On your Windows computer, open Printers & Scanners and delete the printer.
3. Open the HP Smart app, and sign in. If you do not have HP Smart, download it from 123.hp.com or your app store, and create an HP account.
4. Prepare the printer by resetting the network settings to the default.
5. On printers with a touchscreen printer, select Restore Network Defaults from the Wireless Settings or Restore Settings menu.
6. On most HP printers without a control panel menu: Press and hold the Wireless and Cancel buttons until the Wireless and Power lights blink.
7. On HP Laser (not LaserJet) printers: Press and hold the Wireless button until the Attention light blinks. The printer might restart.
8. Within two hours, follow the guided steps in the HP Smart app to add the printer and set up the wireless connection.
9. Follow these instructions to reconnect your printer using Wi-Fi Direct or a temporary USB connection.
10. Follow these instructions to reconnect your printer using the WPS button on your router.

Hope this helps! Keep me posted for further assistance.
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