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Common problems for Connectivity Issues
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‎06-13-2024 07:50 AM

HP Recommended
Operating System: Microsoft Windows 11

I relocated my printer to a new WIFI location the trouble shooting asks for the printer PIN which is not on the unit and I don't have the original set up info

1 REPLY 1

‎06-13-2024 08:03 AM - edited ‎06-13-2024 08:05 AM

HP Recommended

Most printer have a status report that display internal info such as the WIFI-Direct SSID (name) and the PIN to be used for WiFi direct connection.

 

I recommend you connect the printer directly to the modem. The printer needs the SSID of the wifi band and the modem password. All this comes from the modem and is usually printed on a label or embedded on the back or side of the case..

 

General help for new modem
1 - Restore Wi-Fi setup mode on your HP printer
2 - Wi-Fi connection is lost after router or network settings change
3 - HP Smart help with printer connection.

 

Please provide the Product ID or Model name of the printer for better assistance

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