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Knolt
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Message 1 of 2
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Flag Post

I dont have a password to use the printer I reset it but it still isn’t working

‎10-15-2020 09:06 AM

HP Recommended
Product: Hp photo 6255

Help my printer keeps saying I need a password but I reset it to factory settings and tried the 12345678 and it still isn’t working so I can’t print or scan from my printer help 

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TEJ1602
HP Support Agent
HP Support Agent
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Message 2 of 2
Flag Post

‎10-15-2020 02:34 PM

HP Recommended

@Knolt, Welcome to HP Support Community!

 

What is the exact error on the printer?

Could you share the screenshot of the window that asks for a password?

 

Keep me posted for further assistance.

TEJ1602
I am an HP Employee

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