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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
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1 ACCEPTED SOLUTION
Accepted Solutions
HP Recommended
Hi @Markezz,
Welcome to the HP Support Community.
I'd be happy to help you!
The firmware must be updated first if an older version is installed, else the reset will not be made.
Please update the printer's firmware by selecting your current OS. Click here
You will need to follow the instructions below to solve this issue:
- Turn off the printer.
- While applying power to the printer, press and hold the Color Copy (
) and Resume (
) buttons.
If the reset does not work, I recommend that you contact HP Technical Support. Contact HP HP Support in your country/region.
Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
HP Recommended
Hi @Markezz,
Welcome to the HP Support Community.
I'd be happy to help you!
The firmware must be updated first if an older version is installed, else the reset will not be made.
Please update the printer's firmware by selecting your current OS. Click here
You will need to follow the instructions below to solve this issue:
- Turn off the printer.
- While applying power to the printer, press and hold the Color Copy () and Resume () buttons.
If the reset does not work, I recommend that you contact HP Technical Support. Contact HP HP Support in your country/region.
Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
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