I have Printer Offline errors

[Robert5963]

I continually have Printer Offline errors. My printer works fine for a few days then I'll receive Printer Offline error. I disconnect the power and reboot my computer and it will work again fine...for a time. Then I'll receive the same error about printer offline! It is driving my mad,

[zoey7886]

@Robert5963, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding Printer Offline Errors! 

We're thrilled to have the opportunity to assist you and provide a solution.  

Experiencing "Printer Offline" errors can indeed be frustrating. Here are several steps to troubleshoot and hopefully resolve the issue:

Step-by-Step Troubleshooting

1. Check for Error Messages on the Printer Display:

• Look at the printer display for any error messages and follow the instructions provided.

2. Verify Connections:

• If your computer is connected to the printer with a USB cable, disconnect and reconnect the USB cable.
• If your computer is connected to the printer via a wireless connection, ensure the connection is stable and working.

3. Ensure Printer is Not Paused or Offline: - For Windows 10, Windows 8.1, Windows 8, Windows 7, Windows Vista, and Windows XP: - From the Windows Start menu, navigate to "Control Panel" and then "View devices and printers" under "Hardware and Sound". - Right-click the printer icon and select “See what’s printing” to open the print queue. - On the Printer menu, ensure there are no check marks next to “Pause Printing” or “Use Printer Offline”.

4. Set the Printer as Default Printer: - For Windows 10, Windows 8.1, Windows 8, Windows 7, Windows Vista, and Windows XP: - Navigate to "Control Panel" and "View devices and printers". - Ensure the correct printer is set as the default printer. The default printer has a check mark in a black or green circle next to it. - If the wrong printer is set, right-click the correct printer and select "Set as Default Printer".

5. Restart the Print Spooler: - For Windows Operating Systems: - Go to "Windows Administrative Tools" from the Start menu and select "Services". - Right-click "Print Spooler" and select "Properties". - On the General tab, set "Startup type" to "Automatic". - If the service is not already running, click "Start", then click "OK".

6. Clear Print Queue: - From "Control Panel" under "View devices and printers". - Double-click the printer icon to open the print queue. - Click "Cancel all documents" or "Purge Print Document", then confirm by clicking "Yes".  

Hope this helps! 

Take care, and have an amazing day!  

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Regards,