I have a HP printer, I need get ink subscription, but I cant give my address, it says Im in USA and

[Nadeesha1]

I have a HP ENVY 6022e printer and Im from United kingdom,I need get ink subscription, but I cant give my address, it says Im in USA and not allowing me to change my address, its asking me to open a new account.

[VikramTheGreat]

Hi @Nadeesha1,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

To get your HP ENVY 6022e set up properly for an ink subscription in the UK, you'll need to manage the country/region setting—HP’s system considers the country based on the account, not just your printer or payment details. Here’s how to fix that:

Steps to Subscribe with a UK Address:

1. Cancel the current Instant Ink plan
If you're stuck in the U.S. region, start by cancelling your current subscription.
 

2. Create a brand‑new HP account using a UK address
The country setting follows the account. One solution shared by HP community members: “Cancel the plan, remove the printer, delete the account … then open a new HP account in my current country.”

3. Re‑register your ENVY 6022e under the new account
Log in with your new UK-based account, add the printer, and the system should correctly detect that you're in the UK zone.
 

4. Enrol in UK Instant Ink via the HP Smart app or HP website
You’ll now have the UK plan options (starting from ~99 p/month for limited pages).

I hope this helps.

Take care, and have an amazing day!
 

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Regards,

VikramTheGreat