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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
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1 ACCEPTED SOLUTION
Accepted Solutions
HP Recommended
Hi,
If it's showing the old wifi, then the reset wireless to defaults is not done properly.
1. Power on printer
2. Press Cancel (X) button once to wake printer if it is in Sleep mode
3. Press Cancel (X) and Wireless button together and hold it there for about 5 seconds, then release both buttons
4. Under HP Smart, select new printer setup
5. The printer should show up in the HP Smart app
6. Continue to setup and connect printer to the new network
This resource would be useful:
https://www.youtube.com/watch?v=1vjgUw9JjxM&t=32s
Hope that helps!
I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
Click on the link to subscribe and get the latest video uploads: https://goo.gl/y4Rcn1 This tutorial shows the Software download, Install and Connect to the network using the HP Auto Wireless Connect (AWC). HP AWC is a feature using the software to connect the printer to the network automatically
HP Recommended
Hi,
Thanks for using the HP Support Community.
What printer model is that? Usually a Reset wireless to defaults followed by using HP SMart app would be able to get the printer connected to network. The reset procedure varies among different printer models.
Here's some reset procedures for some common printers:
HP Envy 6000 | 6400 Printer series
https://www.youtube.com/watch?v=TWBAFvOJuGk&t=2s
HP Deskjet Plus 4100 | 2700 Printer series
https://www.youtube.com/watch?v=TWBAFvOJuGk&t=2s
HP LaserJet MFP 234dw
https://www.youtube.com/watch?v=8L5um78rN5U&t=74s
HP LaserJet MFP 234sdw
https://www.youtube.com/watch?v=JZ-lC9mbWIs
Hope that helps!
I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
Click on the link to subscribe and get the latest video uploads: https://goo.gl/y4Rcn1 Remember to like and share the video if you know of friends that would find this useful. Click on the bell so you will not miss out on any new videos. This tutorial shows how to Reset the wireless to default ...
Click on the link to subscribe and get the latest video uploads: https://goo.gl/y4Rcn1 Remember to like and share the video if you know of friends that would find this useful. Click on the bell so you will not miss out on any new videos. This tutorial shows how to Restore the wireless settings ...
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0
0
HP Recommended
HP Recommended
Hi,
If it's showing the old wifi, then the reset wireless to defaults is not done properly.
1. Power on printer
2. Press Cancel (X) button once to wake printer if it is in Sleep mode
3. Press Cancel (X) and Wireless button together and hold it there for about 5 seconds, then release both buttons
4. Under HP Smart, select new printer setup
5. The printer should show up in the HP Smart app
6. Continue to setup and connect printer to the new network
This resource would be useful:
https://www.youtube.com/watch?v=1vjgUw9JjxM&t=32s
Hope that helps!
I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
Click on the link to subscribe and get the latest video uploads: https://goo.gl/y4Rcn1 This tutorial shows the Software download, Install and Connect to the network using the HP Auto Wireless Connect (AWC). HP AWC is a feature using the software to connect the printer to the network automatically
3
0
0
HP Recommended
HP Recommended
Hi,
Glad to hear that your issue is resolved and all is working well now.
Have a nice day!
I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
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