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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: Printer Wi-Fi, Connectivity Issues and Offline Status..
FarSym
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I have printer which has recently begun to claim it cannot connect to Web Services

HP Recommended
ENVY 5010
Microsoft Windows 10 (64-bit)

I have an HP ENVY 5010.  Recently, it has begun to claim it cannot connect to Web Services. I have followed all the online solutions but it is still not working. I have checked and I am not behind a proxy, and, as I manage my network, which is very basic, and have not made any changes in the network that would cause a proxy to be present, this is not surprising. 

 

I've tried rebooting the printer, rebooting the router, i've removed the printer from the network and reinstalled it, and I'm able to reach the printer to print on my local network with no problem.  It simply cannot communicate with the HP network, despite the Network Configuration Page stating it is connected to the internet.  On installing Web services, it says it has installed them successfully then proceeds to access the email address, which it fails to do, then prints a page out saying printer is now web enabled, but email address in not available at this time. At the same time it displays the following message on the LCD screen "THE PRINTER WAS UNABLE TO CONNECT TO THE WEB SERVICES  SERVER BECAUSE THE SERVER MIGHT BE BUSY OR TEMPORARILY UNAVAILABLE. HOWEVER THE PRINTER WILL TRY TO CONNECT AGAIN" 

 

I have not received any emails about not being connected to ePrint services and HP Ink, but am still being charged! So if it cannot be resolved, I will be cancelling my HP Ink subscription, particularly in light of the fact I do not seem to have any ink delivered for a few months, and the monthly cost recently increased by approx 25%

FarSym_0-1612990531029.png

 

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KrazyToad
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@FarSym

 

Welcome to HP Support Community


I would like to help

 

Please ensure the printer has the latest Firmware https://support.hp.com/in-en/document/c02919168

 

Also assign a Manual IP Address

- Print a Network Config Page from the printer. Note the printer's IP address.

- Type that IP address into a browser to reveal the printer's internal settings.

- Choose the Networking tab, then Wireless along the left side, then the IPv4 tab.

- On this screen you want to set a Manual IP. You need to set an IP address outside the range that the router automatically sets (called the DHCP range). If you do not know the range, change the last set of numbers (those after the last '.') to 250

- Use 255.255.255.0 for the subnet (unless you know it is different, if so, use that)

- Enter your router's IP (on the Network Config Page) for the gateway.

- Enter 8.8.8.8 for the first DNS and 8.8.4.4 for the second DNS. This is Google DNS.

- Click 'Apply'.

 

Next disable and re-enable web services


Thank you


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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FarSym
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Hi Krazy Toad, thank you for the response. I have followed the solution, but it has not resolved my issue, and I am still being charged.

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KrazyToad
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I have sent you a private message. Please check your Inbox


Thank you
 

KrazyToad
I Am An HP Employee

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