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Common problems for Connectivity Issues
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‎02-27-2026 02:29 PM

HP Recommended

Product - 223N1A

Says Driver unavailable

It is pulsing purple or blue? ("Printer is in wireless setup mode. See Reset Wifi for more."

 But that tells me to disconnect the Starlink router and I am afraid to do that

1 ACCEPTED SOLUTION

Accepted Solutions

‎03-03-2026 10:48 AM

HP Recommended

Hi @Leslie0513,

 

Welcome to the HP Support Community.

 

Thank you for posting your query.

 

I am sorry to hear that your HP ENVY 6055e printer on a new Starlink WiFi network may require a few specific steps. I would request you to please follow the steps:

 

Reset Network Settings on Printer

  • On the printer, press and hold the Wireless button (or Wireless + Cancel together, depending on model) for about 5 seconds until the light flashes.
  • This restores network defaults so you can reconnect fresh.

Prepare Printer for Wireless Setup

  • Make sure the printer is powered on.
  • Check the light on the printer:
  • Pulsing blue/purple = ready for wireless setup.
  • Keep the printer near your Starlink router for a strong signal.

Use HP Smart App for Setup

  • On your computer or mobile device, download HP Smart from:
  • Windows/Mac: https://www.hp.com/go/hpsmart
  • iOS / Android app store
  • Open HP Smart.
  • Tap Add Printer → Wireless.
  • Select your Starlink network and enter the Wi-Fi password.
  • The app will automatically detect the printer in setup mode.

Resolve “Driver Unavailable” Issue

  • Make sure your computer OS is up-to-date.
  • Download the latest full-feature HP driver for ENVY 6055e:
    https://support.hp.com/us-en/drivers
  • Install the driver before attempting wireless connection.
  • After installation, retry connecting via HP Smart app.

Print Test Page

  • Once connected, open HP Smart or printer driver.
  • Print a test page to confirm successful connection.

Hope this helps, Please revert if the issue persists.

 

Take care and have an amazing day!

 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

 

Regards

Pallipurath.

I'm an HP Employee.


If this reply helped resolve your issue, please select the Accept as Solution as it helps others in the community quickly find the answer they’re looking for.


And if you found this reply helpful, clicking Yes below is a great way to let us know we’re providing the support you need, as it encourages us to keep improving and sharing helpful guidance.

View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3

‎03-03-2026 10:48 AM

HP Recommended

Hi @Leslie0513,

 

Welcome to the HP Support Community.

 

Thank you for posting your query.

 

I am sorry to hear that your HP ENVY 6055e printer on a new Starlink WiFi network may require a few specific steps. I would request you to please follow the steps:

 

Reset Network Settings on Printer

  • On the printer, press and hold the Wireless button (or Wireless + Cancel together, depending on model) for about 5 seconds until the light flashes.
  • This restores network defaults so you can reconnect fresh.

Prepare Printer for Wireless Setup

  • Make sure the printer is powered on.
  • Check the light on the printer:
  • Pulsing blue/purple = ready for wireless setup.
  • Keep the printer near your Starlink router for a strong signal.

Use HP Smart App for Setup

  • On your computer or mobile device, download HP Smart from:
  • Windows/Mac: https://www.hp.com/go/hpsmart
  • iOS / Android app store
  • Open HP Smart.
  • Tap Add Printer → Wireless.
  • Select your Starlink network and enter the Wi-Fi password.
  • The app will automatically detect the printer in setup mode.

Resolve “Driver Unavailable” Issue

  • Make sure your computer OS is up-to-date.
  • Download the latest full-feature HP driver for ENVY 6055e:
    https://support.hp.com/us-en/drivers
  • Install the driver before attempting wireless connection.
  • After installation, retry connecting via HP Smart app.

Print Test Page

  • Once connected, open HP Smart or printer driver.
  • Print a test page to confirm successful connection.

Hope this helps, Please revert if the issue persists.

 

Take care and have an amazing day!

 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

 

Regards

Pallipurath.

I'm an HP Employee.


If this reply helped resolve your issue, please select the Accept as Solution as it helps others in the community quickly find the answer they’re looking for.


And if you found this reply helpful, clicking Yes below is a great way to let us know we’re providing the support you need, as it encourages us to keep improving and sharing helpful guidance.

Was this reply helpful? Yes No

‎03-07-2026 06:40 AM

HP Recommended

Ignore my previous. Just found your answer thank you. Problem resolved

Was this reply helpful? Yes No

‎03-09-2026 06:05 AM

HP Recommended

Glad to hear it’s all sorted out! It’s always satisfying when a tricky issue gets resolved cleanly.

 

Thanks again for your confirmation, and we wish you an amazing day ahead! 😊

 

Cheers!

 

I'm an HP Employee.


If this reply helped resolve your issue, please select the Accept as Solution as it helps others in the community quickly find the answer they’re looking for.


And if you found this reply helpful, clicking Yes below is a great way to let us know we’re providing the support you need, as it encourages us to keep improving and sharing helpful guidance.

Was this reply helpful? Yes No
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