I lost internet in October I couldn't get it back on. I tried to uninstall the printer on my desktop

[Steph-1]

I lost internet in October I couldn't get it back on. I tried to uninstall the printer on my desktop and now I can't reinstall it should I tried to buy a new printer with no wifi.

Stephanie Massarelli

[Kuroi_Kenshi]

Hi @Steph-1,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Check Internet Connection: Ensure that your internet connection is stable. You can test this by connecting another device to the Wi-Fi network. If the internet issue persists, contact your service provider.

Restart Devices: Restart both your printer and desktop. Sometimes a simple reboot can resolve connectivity issues.

Reinstall Printer Software:

• Visit the HP Customer Support - Software and Driver Downloads page.
• Select your printer model, and download the latest printer software.
• Follow the installation prompts to reinstall the printer software.

Connect Printer to Wi-Fi:

• Use the HP Smart app (available for download on the HP website) to reconnect the printer to your Wi-Fi network.
• Ensure you are using the correct Wi-Fi password.

USB Connection Setup:

• If Wi-Fi issues continue, consider connecting your printer directly to your desktop using a USB cable. Most HP printers support both Wi-Fi and USB connections.
• Follow the instructions on your printer setup screen to complete the USB connection.

Firmware Update:

• Ensure your printer firmware is updated. You can check this on the HP support page under the firmware section to fix known issues.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,

[Steph-1]

I tried this and I still can't get the internet back on plus it has a big E on the screen where it shows the ink status. I unplugged it and plugged back in and still no internet. Let me know.

Stephanie Massarelli

[Hawks_Eye]

@Steph-1 

We sincerely thank you for your patience and co-operation during this troubleshooting process.

I'm sending you a private message to guide you on the next steps.

To access it, click the private message icon in the upper-right corner of your HP Support Community profile, next to your name.

If this resolves your issue, kindly mark this post as "Accepted Solution" and click "Yes" if it was helpful.

Take care and have a great day!

Regards,

Hawks_Eye