I need to get printer connected to wi-fi. keeps saying searching for router when I open setting.

[Altara]

I keep trying to get printer connected to wi-fi (which it was a few days ago). Now when I open the settings and go to the wizzard it just says searching for router.  I did all the disconnect, reconnect things.

[Nal_NR]

Hi @Altara,

Welcome to the HP Support Community. 

I'd be happy to help you! 

When your HP OfficeJet 5255 printer is stuck searching for a router, it indicates that the printer is having trouble detecting or connecting to your Wi-Fi network. Here are some steps to troubleshoot and resolve this issue:

Steps to Connect HP OfficeJet 5255 to Wi-Fi:

Restart Printer and Router:

• Turn off the printer.
• Unplug the router from the power source.
• Wait for about 1-2 minutes.
• Plug the router back in and wait for it to fully restart.
• Turn the printer back on and try connecting to Wi-Fi again.

Check Wi-Fi Network:

• Ensure that your Wi-Fi network is working correctly and that other devices can connect to it.
• Make sure the Wi-Fi network is not hidden and is broadcasting its SSID (network name).

Move Printer Closer to Router:

• Place the printer closer to the router to ensure a stronger signal during the connection process.

Reconnect to Wi-Fi Using the Wireless Setup Wizard:

• On the printer's control panel, navigate to the Network or Wireless settings menu.
• Select Wireless Setup Wizard.
• The printer will search for available networks.
• Select your Wi-Fi network from the list and enter the network password.
• Follow the on-screen instructions to complete the setup.

Check Router Settings:

• Ensure that the router's 2.4 GHz band is enabled, as many printers do not support the 5 GHz band.
• Disable MAC address filtering on the router, or add the printer's MAC address to the list of allowed devices.

Reset Network Settings on Printer:

• Resetting the network settings on the printer can help resolve connectivity issues.
• On the printer's control panel, go to Settings > Network > Restore Network Defaults.
• Confirm the reset and try connecting to Wi-Fi again using the Wireless Setup Wizard.

Kindly check the next set of steps in the next post. 

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[Nal_NR]

Hi @Altara,

Please find the next set of steps below.

Update Printer Firmware:

• Ensure that the printer firmware is up-to-date. An outdated firmware version can cause connectivity issues.
• Go to the HP Support website, enter your printer model, and check for firmware updates.
• Download and install any available updates.

Manually Connect Printer to Wi-Fi:

• If the Wireless Setup Wizard does not work, you can try manually connecting the printer to your Wi-Fi network using the printer’s Embedded Web Server (EWS).
• Connect the printer to your computer using a USB cable.
• Open a web browser and type the printer's IP address (found on the printer's control panel under Network settings) into the address bar.
• In the EWS, navigate to the Network tab and select Wireless (802.11).
• Click on Wireless Setup Wizard and follow the instructions to connect the printer to your Wi-Fi network.

Check for Interference:

• Ensure there are no physical obstructions or electronic devices (like microwaves, cordless phones) between the printer and the router that could cause interference.

If the Problem Persists:

Factory Reset the Printer:

• Perform a factory reset to resolve persistent issues.
• On the printer’s control panel, go to Settings > Printer Maintenance > Restore > Restore Factory Defaults.
• Confirm the reset and try connecting to Wi-Fi again.

If none of the above steps resolve the issue, contact HP Support for further assistance.

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.