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‎12-08-2023 10:16 PM

HP Recommended
Product: HP OfficeJet Pro 8730 All-in-One Printer
Operating System: Microsoft Windows 10 (32-bit)

I have an HP8730 connected to an ethernet router. I have tried all suggestions (reboot, turned off and on, changed cables, restarted modem and router), but still cannot connect to my printer. When I ping my printers IP address I get the response that printer is not available. I cannot reload the drivers because my PC cannot find the IP address or printer. The router and the printer display the IP address, but I just cannot get connected. My PC and printer are on the same network. My routers admin page shows the same IP address that the printer does.

Category:
1 REPLY 1

‎12-09-2023 05:08 AM

HP Recommended

Hi,

What IP is shown for your printer?

 

Please be sure to restore the network settings of the printer, if your printer may have a custom IP Address set for your old network it can cause any such behavior

 

See 'Restore Wi-Fi setup mode on most HP printers > Printers with a touchscreen display' below to restore the network settings for your printer, then check for any difference:

https://support.hp.com/us-en/document/ish_3967769-3956733-16

 

Shlomi



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