• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
Locked

‎12-08-2023 10:16 PM

HP Recommended
Product: HP OfficeJet Pro 8730 All-in-One Printer
Operating System: Microsoft Windows 10 (32-bit)

I have an HP8730 connected to an ethernet router. I have tried all suggestions (reboot, turned off and on, changed cables, restarted modem and router), but still cannot connect to my printer. When I ping my printers IP address I get the response that printer is not available. I cannot reload the drivers because my PC cannot find the IP address or printer. The router and the printer display the IP address, but I just cannot get connected. My PC and printer are on the same network. My routers admin page shows the same IP address that the printer does.

Category:
1 REPLY 1

‎12-09-2023 05:08 AM

HP Recommended

Hi,

What IP is shown for your printer?

 

Please be sure to restore the network settings of the printer, if your printer may have a custom IP Address set for your old network it can cause any such behavior

 

See 'Restore Wi-Fi setup mode on most HP printers > Printers with a touchscreen display' below to restore the network settings for your printer, then check for any difference:

https://support.hp.com/us-en/document/ish_3967769-3956733-16

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.