I setup my printer to a new wi-fi and the feature is locked and I have forgot my usename and passwor

[KJT2628]

I trying setup my printer to a new wi-fi and the feature is locked and I have forgot my username and password.  How do I reset them

[zoey7886]

@KJT2628, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding your printer! 

We're thrilled to have the opportunity to assist you and provide a solution.  

To reset the username and password for your HP OfficeJet Pro 8028e All-in-One Printer, follow these steps:

Reset the Printer’s Network Settings

Since the Wi-Fi feature is locked, you may need to reset the network settings first.

• On the printer control panel, go to:
  Setup (⚙️) > Network Setup > Restore Network Settings
• Confirm the reset and wait for the printer to restart.
• Try reconnecting the printer to Wi-Fi.

Reset the Embedded Web Server (EWS) Password

If you forgot the administrator username and password for the printer’s web interface (EWS), you can restore factory defaults:

Perform a Semi-Full Reset

• Turn off the printer.
• Disconnect the power cable from the printer and wall outlet.
• Wait 60 seconds.
• Reconnect the power cable and turn on the printer.

Reset via Printer Menu

• Open Setup (⚙️) > Printer Maintenance > Restore Factory Defaults
• Confirm the reset.

Reconnect the Printer

• After the reset, you’ll need to set up your printer again, including Wi-Fi and EWS access.

Use HP Smart App 

If resetting the printer doesn’t work, try using the HP Smart App:

• Install HP Smart on your phone or PC.
• Add the printer and navigate to Advanced Settings.
• Look for Restore Factory Defaults or Reset Admin Password options.

Let me know if you need further help! 😊  

Take care, and have an amazing day!  

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