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- HP Community
- Printers
- Printer Wireless, Networking & Internet
- IP not connected

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05-01-2021 04:44 PM
Out of the blue, my printer quit printing wirelessly. It indicates "IP Not Connected". I can still print with a USB. It searches forever for my router which is sitting literally 6 inches away. If try using the wireless wizard it to runs forever looking for a network connection.
05-04-2021 06:12 AM
@JustWantToPrin1, Welcome to the HP Support Community!
I understand the wireless connectivity is not working. Let us try these steps:
Restart the wireless router, the printer, and the PC
On the printer screen, go to Setup > Network Setup > Restore network settings
Go back to Network > Wireless > Wireless setup wizard and select your network.
- Make sure the printer and the PC are connected to the same wireless network. Either 2.4 or 5GHz network.
- If you have a Dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both the networks.
Use the guided troubleshooter Troubleshooting | Wireless Printing Center for instruction to isolate and resolve the issue.
Hope this helps! Keep me posted.
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Have a great day!
KUMAR0307
I am an HP Employee