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Common problems for Connectivity Issues
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HP Recommended
Envy 5055
Microsoft Windows 10 (64-bit)

Out of the blue, my printer quit printing wirelessly.  It indicates "IP Not Connected".  I can still  print with a USB.  It searches forever for my router which is sitting literally 6 inches away.  If try using the wireless wizard it to runs forever looking for a network connection.

1 REPLY 1
HP Recommended

@JustWantToPrin1, Welcome to the HP Support Community!

 

I understand the wireless connectivity is not working. Let us try these steps:

 

Restart the wireless router, the printer, and the PC

On the printer screen, go to Setup > Network Setup > Restore network settings

Go back to Network > Wireless > Wireless setup wizard and select your network.

  • Make sure the printer and the PC are connected to the same wireless network. Either 2.4 or 5GHz network.
  • If you have a Dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both the networks.

Use the guided troubleshooter Troubleshooting | Wireless Printing Center for instruction to isolate and resolve the issue.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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