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- HP Community
- Printers
- Printer Wireless, Networking & Internet
- Im having problems setting up my printer its a HP DeskJet 36...

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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
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1 REPLY 1
03-21-2022 08:13 AM
@Spongejay, Welcome to the HP Support Community! I’m here to help.
I see that you are trying to connect the printer to the router. Let us try these steps:
- Restart the router, the printer, and the phone
- Note: Hotspot connection may not work.
Use the WPS method - Connecting an HP Printer Using Wi-Fi Protected Setup (WPS)
- Make sure the printer and the phone are connected to the same wireless network. Either 2.4 or 5GHz network.
- If you have a Dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both networks.
- This printer supports WPA encryption, check if the router is on the same encryption method. If using WEP or WPA-PSK+FT change it to WPA-PSK
Use the HP Smart app to print from your phone.
Refer to - HP printer setup (HP Smart app)
Hope this helps! Let me know how it goes.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
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Have a great day!
KUMAR0307
I am an HP Employee
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