Impressão a partir do PC fixo

[iNunes]

Olá.

Tenho uma envy6010e com 2 meses com ligação à rede wi.fi. Não tive qualquer problema até há duas semanas atrás.

Agora, ao imprimir a partir do PC fixo ligado ao router WI-Fi através de cabo ethernet, tenho a informação de "impresso" mas não sai qualquer print. Isto só acontece com o PC fixo e só com impressões (consigo digitalizar e tirar cópias). Também consigo imprimir a partir do telemóvel.

Já desinstalei e voltei a instalar sem sucesso.

Ao fazer um teste à rede Wi.fi, obtenho o seguinte relatório:

Há mais de um ponto de acesso/roteador sem fio com este nome de rede (SSID) sem fio. Caso isso não seja intencional, é possível que a sua impressora HP esteja conectada à rede sem fio incorreta. Para evitar isso, mude o SSID para um que seja único.

Se você alterar o nome de sua rede, será necessário configurar o SSID de todos os dispositivos sem fio de acordo com o novo SSID da rede.

Alguém poderá ajudar?

Obrigado.

[Akhi_H]

Hey @iNunes 

Hope you are doing fine!

Thank you for visiting our English HP Support Community. It would be ideal if the post was in English, so that other HP product users like you can also benefit from the information provided here. To ensure a quick response, it would be advisable to post your question in English.

We understand that English is not your primary language, so we advise you to use an on-line translator of your choice to post in the language of our Community.

Thank you for your understanding.

Regards

[iNunes]

Hello.

I have a 2-month-old Envy6010e connected to the Wi-Fi network. I had no problems until two weeks ago.

Now, when I print from my desktop PC connected to the Wi-Fi router via an Ethernet cable, I get the "printed" message but no printout comes out. This only happens with the desktop PC and only with printouts (I can scan and make copies). I can also print from my mobile phone.

I have uninstalled and reinstalled it without success.

When I test the Wi-Fi network, I get the following report:

There is more than one wireless access point/router with this wireless network name (SSID). If this is not intentional, it is possible that your HP printer is connected to the wrong wireless network. To avoid this, change the SSID to a unique one.

If you change the name of your network, you will need to configure the SSID of all wireless devices according to the new network SSID.

Can anyone help?

Thank you.

[zoey7886]

@iNunes, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding your Printing Issue with HP Envy 6010e! 

We're thrilled to have the opportunity to assist you and provide a solution.  

When your HP Envy 6010e printer shows a "printed" message but does not produce a printout from your desktop PC, try following these troubleshooting steps:

Check Network Connection:

• Ensure your desktop PC is connected to the same Wi-Fi network as your printer.
• Verify the network settings and the printer’s IP address.

Restart Devices:

• Shut down the printer, PC, and Wi-Fi router.
• Start the router first, followed by the printer and then the PC.

Confirm Printer Status and Network:

• Make sure the printer displays that it is connected to the Wi-Fi network.
• Print a Network Configuration Page to check connectivity status. This can be done from the printer’s control panel.

Update Printer Drivers:

• Make sure that you have the latest drivers installed for your printer. You can download and install updated drivers from the HP Support page.

Check Printer Queue:

• On your desktop, open the printer queue and check for any stalled print jobs. Cancel all jobs if necessary.

Disable Firewall/Antivirus Temporarily:

• Firewall or antivirus software may block the communication. Disable them temporarily to check if they are causing the issue.

Reinstall HP Smart App:

• Uninstall the HP Smart App and reinstall it. The app helps in managing printer settings effectively.

Hope thid helps!  

Take care, and have an amazing day!  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

Regards, 

[iNunes · Accepted solution]

Thank you for your reply.

Before asking for help, I had already tried all the suggested solutions, without success.

The solution I found was to reinstall the entire PC, including Windows and MS Office.

Problem solved.

Thank you.