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HP Recommended
ExaEnvy 7640 Printer
Microsoft Windows 11

I  got a Lenovo Window 11 laptop PC several days ago.   I downloaded from the whole HP ENVY 7640 printer software package from HP website trying to install  this printer in this new Window 11 PC.  My PC had already found this printer; but it couldn't  wirelessly connect to this printer.  I could print Word document at this printer already;  but this printer couldn't scan anything to my Window 11 PC.   However, my old Window 10 PCs can function scan & print with this ENVY 7640 printer without any problem.   It seems HP hasn't updated the printer software to make the printer work in Window 11 environment, right?   Anybody know how to make this printer work with Window 11 PC?

1 REPLY 1
HP Recommended

@Lisly, Welcome to the HP Support Community! I’m here to help.

 

I understand you are able to print but not scan from your Win 11 PC. HP drivers page has the updated printer drivers for this model printer to work on Win 11.

Do you get any errors while trying to scan?

 

Have you tried using the HP Smart app?

Click here to download and know more about the app.

 

If you are able to print, it means the printer and the computer are connected.

 

For more info on scanning, refer to - How to scan with an HP printer

 

Hope this helps! Let me know how it goes. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

KUMAR0307
I am an HP Employee

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