• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
Locked

‎07-03-2024 09:42 AM

HP Recommended
Product: HP OfficeJet Pro 6978 All-in-One Printer

Printer quit printing--reported Offline. Tried everything I could think of. Then went nuclear.  Control panel/programs--delete all things HP. Start menu Printers--delete HP printer. Reboot both printer and PC (Win 10). Downloaded OJ6970_Full_WebPack_40.12.1161(2) from HP site and started fresh install. Stops when trying to connect to printer over Internet (Ethernet cable--same results WiFi). Open HP Smart app shows ink volumes and it even scanned a document (accessed from PC through Smart app on PC)--but still will not print anything. Went outside to my workshop PC and printed remotely--worked fine (printed in the house). But cannot connect through main PC wired directly to router (or through WiFi).

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎07-06-2024 08:34 AM

HP Recommended

Two days later it started printing as normal!!!! Crazy!!

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎07-06-2024 08:34 AM

HP Recommended

Two days later it started printing as normal!!!! Crazy!!

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.