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‎07-16-2024 08:28 PM

HP Recommended
Product: HP Jetdirect 3100w BLE/NFC/Wireless Accessory
Operating System: Microsoft Windows 11

I am trying to install a HP JetDirect 3100w on my Color LaserJet Enterprise M553dn printer.  According to the JetDirect 3100w user manual, it is just a plug and play installation.  Unfortunately, after plugging it in and rebooting the M553dn printer, the printer display informs me that an "Invalid USB device is attached. Please remove..."  During troubleshooting, I also upgraded the firmware to the latest version per the installation instructions:

Firmware Revision: 2309110_002028

Date Code: 20240322

What else needs to be done to complete the JetDirect installation so I may use my M553dn wirelessly?

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