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‎02-10-2025 04:30 AM

HP Recommended
Product: HP ENVY 6032 All-In-One Printer

I changed internet provider. My printer connects to the internet, but no longer connects to instant ink. Hi can I restore this connection? 

Category:
1 REPLY 1

‎02-13-2025 12:54 PM

HP Recommended

Hi @JMH123, Welcome to HP Support Community. 

 

Thank you for posting your query, I will be glad to help you. 
Please follow these steps,

Uninstall the HP smart app from any one of the devices. 

Note: If there are additional printers listed on the HP smart app, they will be deleted) 

 

Restore the printer to the original network settings -   On the back of the printer, press and hold the Wireless button for at least three seconds.

 

Post that, re-download the HP smart app on your phone, open the app, and click on add printer on top. Select your printer and follow the on-screen instructions to get your printer connected to the new network.  

 

Once successfully connected, the wireless light would turn solid blue. 
 

I hope this helps. 

 

Take care and have a good day. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

 

Max3Aj

HP Support 

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